Header

Customer Service

Check your jewelry

- Check that the lock systems work correctly.

- Check that the stones are properly maintained. To do this, gently slide your finger over the stones. If they move, you should get the setting checked by our jewelers.


Everyday wear

- Avoid contact with water and cosmetic products.

- Don’t wear jewelry during physical activities to avoid shocks and scratches.

- Avoid wearing jewelry during activities that involve handling corrosive products (gardening, cleaning, dishwashing), so as not to damage the precious stones .

- Don’t expose your jewelry to strong heat: high temperatures can cause irreversible damage the precious stones.


Maintenance and cleaning

- The stones can be cleaned with warm, soapy water and a small, soft brush or a damp cloth. Then rinse and dry thoroughly with a soft, lint-free cloth.

- See a jeweler at a Poiray boutique for a periodic check and a professional cleaning.


Storage

- Store your jewel individually in its Poiray box to avoid damage with other jewels.

- For chains, make sure to properly close them to avoid the chain getting knotted.


For everyday wear

- Avoid wearing a bracelet on the same wrist.

- Do not wear your watch when you’re sleeping or when practicing physical activities to avoid shocks and scratches.

- Do not expose the watch to strong heat, which could damage the setting or the bracelet.

- Keep the watch away from any magnetic source that may affect the watch’s mechanics.


Maintenance and cleaning for bracelets and straps:

Clean your watch with a soft, dry cloth, paying special attention to the bracelet.



- CALFSKIN WATCH BRACELETS

Leather is a material that ages naturally over time. To preserve it, we recommend that you avoid contact with water and cosmetics.



- VARNISH, SATIN OR GROSGRAIN WATCH BRACELETS

Gently rub your bracelet with a soft cloth.



- EXOTIC LEATHER (ALLIGATOR, LIZARD, OSTRICH OR LAMB) WATCH BRACELETS


Gently rub your bracelet with a soft cloth.



- METAL WATCH BRACELET

Clean with a soft bristle brush soaked in lukewarm, soapy water with a neutral PH balance, then rinse with clear water and dry with a soft cloth.

- FRESH WATER PEARL WATCH BRACELETS:



Gently rub your bracelet with a soft cloth. Avoid contact with water.


Mechanism maintenance

Our quartz watches have a battery with an average life of 2 years.

We recommend that you never leave a used battery in your watch, as this may cause oxidation and damage the mechanism.

A replacement battery for your watch should be issued by a Poiray shop or from our after-sales service.


Waterproofness

Your watch is water resistant up to 5 ATMs. It can resist rain, and accidental falls but is not suitable for swimming and immersion with temperature changes.

The setting must absolutely be replaced every 2 years maximum. Our Poiray after-sales assistance is the only service able to replace the setting.


Storage

When you’re not wearing your watch, we recommend that you store it in its original box to protect it from dents and scratches.