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Help with your order

Our advisors are available Monday to Friday, from 10:00 am to 6:00 pm (Paris time) to assist you.

Phone : +33 (0)1 42 97 99 16
E-mail :

Frequently Asked Questions

Here you will find the answers to your questions about shopping on this site, your order, payment, shipping, return options and more.

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Free returns

The Maison Poiray is pleased to offer free returns for any orders. For more information, please read our deliveries and returns section.

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Secure shopping

All transactions made on the site are highly secure. An SSL encryption system has been set up to protect personal and payment data. For more information, please read our Privacy policy.