Customer Service

Not satisfied with your order? Need to exchange it for another size? The Maison Poiray is pleased to offer free returns for any order.

Simply go to your account and click on "My orders > Returns" to let us know that you want to return your order. You can download your return label on this page. Please note that you have a legal period of 14 business days from the receipt of your order to return it.

Follow these steps: Print your label and / or delivery slip and attach it to your shipment in its original packaging. Then drop your product at the nearest Colissimo or FedEx relay point depending on the original delivery method within 15 days of notifying us of your return.

Orders can be returned for an exchange, credit or a refund. The refund will be made via the same payment method initially used by the buyer. The credit will be credited to your Poiray account and will be valid to use within 6 months, in one or several purchases.